
If you find yourself in an emergency whilst travelling in Hong Kong and need assistance, it is important to make a note of these useful telephone numbers for easy reference. These include several categories, such as ‘Emergency Medical Assistance’ and ‘Transport-related’.
‘Directory of Commonly Used Telephone Numbers’
Consumer Council: (852) 2929 2222
Telephone number enquiry: (852) 1088(Mandarin) +852 1083(Cantonese)
International long-distance calls (collect calls): (852) 10010
Enquiries regarding International Direct Dialling (IDD) and phone card services: (852) 10013
Check the weather: (852) 1878 200
‘Emergency Assistance’
Healthcare services:
- (852) 2255 3838 (Hong Kong Island, Queen Mary Hospital)
- (852) 2958 8888 (Kowloon District, Queen Elizabeth Hospital)
- (852) 2632 2211 (New Territories, Prince of Wales Hospital)
Immigration Department: (852) 2824 6111
Police Enquiries: (852) 2527 7177
Police, Fire and Ambulance (24-hour emergency assistance): (852) 999
Reporting a lost credit card: (Visa) (852) 800 900 782 / (Master) (852) 800 966 677

‘Transport-related’
MTR Enquiries Hotline: (852) 2881 8888
Hong Kong International Airport (24 hours): (852) 2181 8888
MTR Intercity Through Train Service Helpline: (852) 2947 7888
KMB Enquiries Hotline: (852) 2745 4466
Citybus Enquiries Hotline: (852) 2873 0818
New World First Bus Enquiries Hotline: (852) 2136 8888
